Manage your WhatsApp conversations efficiently with the Wbotz Inbox. Use chat filters, search messages, view customer details, and track message information to keep your support and sales conversations organized.
Filter Conversations
Use Inbox filters to quickly find the conversations you need.
Available filters include:
Open: View active conversations that still need attention.
Unread: Find conversations with unread messages.
Resolved: View conversations that have been successfully resolved.
Filter by Tags
Use conversation tags to organize and filter chats based on customer type, issue, priority, or other categories.
Filter by Assigned User
Filter conversations based on the team member assigned to them. This helps you quickly check which chats each team member is handling.
Filter by Channel
If you have multiple WhatsApp channels connected to Wbotz, use the Channel filter to view conversations from a specific channel.
Search Chats
Use the search option to quickly find a specific customer conversation or message without manually checking every chat.
Contact View
Open the customer's contact details directly from the conversation. You can review and update available customer information while handling the conversation.
Message Info
Wbotz lets you check important details about individual WhatsApp messages, helping you monitor communication and identify delivery issues.
You can view:
Message Status: Check whether the message was sent, delivered, or read.
Message Source: Identify where the message was sent from, such as a campaign, automation, API, bot, integration, or agent.
Send Time: See when the message was sent.
Delivered Time: Check when the message reached the recipient.
Read Status: See whether the recipient has read the message.
Handle Message Errors
If a message fails to deliver, message information can help identify the issue. Check the message status, source, error details, and available resolution information to troubleshoot the problem.
Conversation Management
Wbotz makes it easier for teams to manage multiple WhatsApp conversations from one organized Inbox.
You can:
View conversations in one place.
Filter chats by status, tags, users, or channels.
Assign conversations to team members.
Search for specific messages or customers.
Track message delivery and read status.
Resolve conversations after providing support.
With these Inbox features, your team can respond faster, stay organized, and manage customer conversations more efficiently.