Wbotz Inbox helps your team manage customer conversations from one place. You can assign chats to team members, organize conversations, set follow-up reminders, add tags, and resolve chats efficiently.
User Assignment
User assignment helps distribute customer conversations among team members.
You can assign a conversation to:
A specific user
A team
An available agent
Unassigned conversations can be viewed and assigned manually by the appropriate team member.
Follow-up Reminders
Set reminders for important conversations that require follow-up.
You can:
Set a predefined reminder
Create a custom reminder
Receive a reminder at the scheduled time
This helps ensure that important customer conversations are not missed.
Conversation Tags
Tags help you organize and categorize conversations based on different requirements.
For example, you can create tags such as:
New Lead
Interested
Follow-up
Customer
Support
You can create a new tag and assign it directly to a conversation for easier tracking and management.
Block and Unblock Contacts
If you receive unwanted or irrelevant messages, you can block the contact from the conversation options.
Once a contact is blocked, you will not be able to send or receive messages from that contact.
To communicate with the contact again, simply unblock them.
Resolve Conversations
Once a customer's query has been handled, you can mark the conversation as resolved.
This helps keep your inbox organized and allows your team to focus on active conversations that still require attention.
Bulk Actions
Wbotz also allows you to manage multiple conversations efficiently.
You can select multiple chats and perform actions such as:
Assign conversations to a user
Assign conversations to a team
Unassign conversations
Manage multiple chats at once
Using the Manage Inbox feature in Wbotz helps businesses organize customer communication, improve team collaboration, and ensure that no important conversation is missed.