Learn how to start a new conversation with a customer using Wbotz.
You can initiate a chat with a customer by selecting an existing contact or adding a new contact. To start a business-initiated conversation, you need to send an approved WhatsApp Template.
Initiate a New Chat
Follow the steps below:
From the Wbotz dashboard, go to Conversations.
Click on New Chat.
Select an existing contact or add a new contact.
Choose a pre-approved WhatsApp Template.
Fill in the required template variables, if applicable.
Click Send to initiate the conversation.
Once the customer replies, you can continue the conversation directly from the Wbotz inbox.
Note: You can only initiate a new conversation outside the active customer service window using an approved WhatsApp Template.