Wbotz helps you manage customer conversations through different Inboxes, making it easier to organize chats and respond efficiently.
The available inboxes include Unassigned, Mine, Mentions, Pinned, Open, and Resolved.
Let’s take a quick look at each inbox:
Unassigned Inbox
This inbox contains new conversations that have not been assigned to any team member. When a customer starts a new conversation or replies to a message, the chat can appear here for your team to manage.
Mine Inbox
The Mine inbox shows conversations assigned to you. This helps you focus on the customers and queries you are personally handling.
Mentions Inbox
When a team member mentions you in a customer conversation using @name, that conversation appears in the Mentions inbox. This makes team collaboration easier and ensures important messages are not missed.
Pinned Inbox
Use the Pinned inbox to quickly access important conversations. You can pin priority chats for easy visibility and faster follow-ups.
Open Inbox
The Open inbox displays active customer conversations that are currently being handled and still require attention.
Resolved Inbox
Once a customer's query has been successfully addressed, the conversation can be marked as Resolved. This helps your team separate completed conversations from chats that still need action.
By using Wbotz Inboxes, your team can keep conversations organized, improve collaboration, and manage customer communication more efficiently.